You show up. You just don't get picked. We find exactly where your Google profile is losing the comparison, then fix it: every review answered fast and in your own words, and a follow-up system that asks every finished customer for a review at the moment they're happiest.
The report is free and yours to keep No call needed Nothing to install
★ 1.0 — "Never called back after the leak…"
Unanswered since March.
…screened out in eight seconds.
Which one would you call?
Illustrative — your free report rebuilds this with your real competitors.
01 The moment you never see
Nothing about it shows up in your books. There's no missed call to return and no quote to chase — the enquiry simply never happens.
At 11pm, a homeowner with two inches of water in the kitchen opens Google Maps and sees three companies.
They compare the tiles for about eight seconds — rating, how recent the reviews are, that one angry review nobody answered — and call the one that looks safest.
If that isn't you, you never find out. From the inside it just looks like a quiet week.
02 What's costing you the call
None of them look like a problem from the inside. All of them are visible to every customer who compares you.
A 1-star from March about a billing dispute, sitting in the first reviews people read — with no reply underneath it. Customers read the negatives first, and an unanswered negative is the loudest thing on your profile.
"This is probably true — and they didn't care enough to answer."
Your last review is from November. The companies beside you have collected thirty since spring. Nobody thinks "busy season" — a quiet profile reads as a business that's winding down.
"Are these guys even still around?"
A 4.2 isn't a bad score — until Google puts it next to a 4.9 with ten times the reviews. Ratings are never read on their own. They're read against whoever shows up beside you.
"Why risk it? The other one looks safer."
The screen-out gap
The distance between your tile and the two beside it — measured in rating, recency, and how you answer when something goes wrong. It never appears in your accounts, because the customer never calls. That's what makes it the most expensive thing you're not looking at.
03 Before you file us in the wrong bucket
You've been pitched four things that sound like this. It isn't any of them.
You almost certainly own some already — it's built into Jobber, ServiceTitan and Housecall Pro. Collecting was never your problem. What software can't do is judge what the pattern is costing you, or answer a furious customer well.
Ranking isn't your problem. You already show up — and still don't get picked. That's a different problem, and a much cheaper one to fix.
Never. Real customers, asked at the right moment, with a private-feedback option offered to everyone alongside the public link. There's a line in this trade, and we don't go near it.
A templated apology under a genuine complaint makes it worse — people can smell it. Answering a bad review is judgment work: written by a person, in your voice, approved by you before it goes up.
It's one job: make you the company that gets called when someone compares.
04 How it works
You see the problem before you spend anything, and you approve every word that goes out under your name.
We rebuild the eight seconds a customer sees: your listing next to the two or three competitors Google actually shows for your main search — every unanswered review, every gap, marked up. Yours to keep whatever you decide next.
Every unanswered review gets a response in your voice — the bad ones first, written by us, approved by you before it goes live. The backlog that's been quietly answering for you gets cleared.
Every finished job triggers a follow-up ask, so real reviews from real customers keep landing every month — each one answered within 24–48 hours, with a monthly report on the gap between you and the companies beside you.
05 What you get
Stop being ruled out at the moment someone is choosing between you and the company next to you.
Not included, and we won't pretend otherwise: search ranking work, website building (that's our other service), ad management, or promises to get bad reviews taken down. If one clearly breaks Google's rules we'll flag it — but nobody can promise removals, and you should walk away from anyone who does.
06 The lines we won't cross
Your name goes on every word we write. These are the rules that go with that.
Every review comes from a real customer after a real job. Nothing else works for long, and nothing else is worth your name being attached to it.
The private-feedback option is offered to every customer alongside the public link — never instead of it. We don't screen people out based on how happy we think they are. That's the line, and it isn't negotiable.
We never promise you a review count, a rating, or a revenue figure. We promise the work: answers inside the agreed time, the ask after every finished job, and the gap tracked every month.
Every response is approved by you before it goes live — or pre-approved to a tone you've signed off on. It's your name on the answer.
We're early, and we're not going to decorate this page with praise we haven't earned. Ask and we'll walk you through a full sample report instead — the work is the proof.
07 The other half
Once your profile starts winning the comparison, the next click is your website — and if there isn't one, or it's ten years old, you lose people all over again. We build those too: a finished site for $500, and you see it before you pay anything.
08 Questions
Anything else on your mind — just email us and a human answers.
Get My Free ReportNo — and if anyone offers you that, run. Every review comes from a real customer, asked at the moment the job is finished and they're happiest. A private-feedback option is offered to everyone alongside the public link, never instead of it. We don't filter, we don't buy. The gap closes with real proof or it doesn't close at all.
You can — and honestly, you should. But one reply doesn't fix a profile that's gone quiet, doesn't close the gap against the two companies beside you, and doesn't answer the next review within 48 hours when you're mid-job across town. It's a weekly system, not a Tuesday task. That's the honest reason this is a monthly service and not a favour.
The report lands within a day or two. Responses to your existing backlog — the bad ones first — go live within the first week. The rest builds slower: expect the profile to look visibly alive within 60–90 days. Anyone promising faster is promising something they don't control.
Because a steady stream of recent reviews is the slowest lever and the most important one. Three months is the shortest window in which this can honestly prove itself. After that it's month to month — and there's a 30-day exit: if the first month doesn't convince you, cancel and keep everything we've set up, playbook included.
Then you're exactly who this is for. Old negatives can't be deleted — but an unanswered one and a well-answered one read completely differently to someone deciding who to call. We clear the backlog with responses that show judgment, then bury the past under a steady stream of recent, real proof. The score matters less than the pattern, and the pattern is fixable.
No. It runs through whatever you already use — Jobber, ServiceTitan, Housecall Pro, or plain text messages if that's your shop. No dashboard, no new logins, no extra licences. You're paying for judgment and follow-through, not another tool.
That's our other service — a finished one-page site for $500, and you see the whole thing before you pay anything. The two work together: this gets you chosen in the comparison, the website gives people somewhere to land once they've chosen you. You can start with either, and there's no bundle you have to buy.
If we emailed you, just reply to that email — that's the quickest way. Otherwise email us at hello@thewebmagnet.com with your business name and town, and we'll build the report from your public Google listing and send it over. No call, no obligation, nothing to pay to look at it.
Your report rebuilds the eight seconds a customer sees — your listing against the competitors Google actually puts beside you, every unanswered review, every gap, marked up. It's free, it's yours to keep, and if it doesn't show you something you didn't already know, don't hire us.
Already had an email from us? Just reply to it — that's the quickest way, and your report comes back the same way. No call, no obligation, nothing to pay to look at it.